Common questions
For everyone
Do I need a password?
No. Sanitized AI has no passwords. You sign in with your work email and either a single-use link sent to your inbox or your company account. See Signing in.
Can my admin or manager read what I type?
No. They see that something was flagged: the kind of data, the AI tool, the time, and what you did next. Sanitized AI doesn’t store the text of your prompts. The one exception is a false-positive report that you choose to send: it includes the flagged items with a little text around them. See Privacy and your data.
Why was my prompt flagged?
It contained something your organization protects, such as an email address, a client name, or an ID number. The warning names what it found. Open Why this was flagged for your organization’s explanation, and click In context to see where it is in your prompt.
Why can’t I send this prompt?
If the warning says Blocked by Policy and has no Send Anyway button, your organization has decided that this data must never reach an AI tool. Click Sanitize Prompt to replace the sensitive parts, or Edit Prompt to reword it. If you have a real need to send it, click Copy Details for Admin and send that to your admin, who can grant an exception. See When a prompt is flagged.
Why does it say that sending anyway is recorded?
When you click Send Anyway, your organization records that you sent a flagged prompt: who, when, and which rule. The prompt itself isn’t stored.
Admins use this to find rules that fire too often on things that aren’t sensitive. If you override the same warning every day, tell your admin: that rule might need fixing.
The flag was wrong. What do I do?
Report it. In the warning, click In context, and then Report False Positive. Your admins review the report and can stop the value from being flagged again. See If you think a flag is wrong.
Why wasn’t my prompt flagged?
Your organization decides which kinds of data are protected and on which AI tools. The extension also has to be signed in, and the tool has to be one your organization protects: look for the green dot on the toolbar icon. Some organizations record without showing warnings. See No warning appears when I test.
Which browsers are supported?
Google Chrome, Microsoft Edge, Firefox 140 or later, and Chromium-based browsers such as Brave, on a computer. See Install and sign in.
Does it work on my phone?
No. The extension protects AI websites in desktop browsers.
Which AI tools are protected?
Your organization chooses. The usual ones include ChatGPT, Claude, Gemini, Microsoft Copilot, and Perplexity. On a protected tool, the Sanitized AI icon in your toolbar shows a green dot.
Does it check files?
Yes, if file checking is on for your organization. PDF, Word (.docx), Excel
(.xlsx), PowerPoint (.pptx), and text files are checked before they’re
attached. See
When a file is flagged.
How do I change the language?
In the extension, click EN or FR. In the dashboard, go to Settings > Language. Your choice follows you across the extension, the dashboard, and your emails.
My email address changed. What do I do?
Ask your admin to update it. Only admins can change email addresses. After the change, sign in with your new address.
I can’t open the dashboard. Is something wrong?
Probably not. Members are protected by the extension and don’t have a dashboard, so they see a Your account is active page instead. If people report to you, ask your admin to set them up. See Roles and access levels.
For admins
Nothing gets flagged for my team. Why?
A new organization starts with every guardrail and every AI tool turned off. Run the guided setup, or check the Guardrails and Guarded Sites pages. Also check whether your whole organization is in monitoring mode (My Organization > Protection; the guided setup’s Monitor All turns it on), or whether a tool or guardrail is set to Monitoring.
Can I add our own terms, like client names?
Not directly. Click Request New Guardrail on the Guardrails page and describe what you need. See Request a new guardrail.
How do I add seats or rename our organization?
Contact Sanitized AI. See Get help.
Someone’s welcome email never arrived.
On the Users page, check that the person is Active, and then click Resend welcome email in the Actions menu. Ask them to check their spam folder. See Help someone sign in.
Someone left the company. What should I do?
Disable their account. They can’t sign in, they stop using a seat, and their history stays in your reports. See Disable or delete someone.
How do I show an auditor what we do?
- Download the AI Safeguards Report from the Compliance tab of My Organization, if Sanitized AI has turned it on for your organization. It maps your safeguards to the laws and standards in your compliance profile. See Compliance and the Audit Assistant.
- Download the Report PDF from Data Insights.
- Export events as CSV or Excel from the Events page.
- List your exceptions, with their reasons, on the Exceptions page.
See Overview and Data Insights and Events.