Get help

If you use the extension

Start with your organization’s Sanitized AI admin. They manage your account, the rules, and exceptions. If you don’t know who your admin is, ask your IT or security team.

Your admin can help if:

• You can’t sign in, or you need your welcome email again.
• A prompt was blocked and you have a real need to send it. Click Copy Details for Admin in the warning and paste the result into your message.
• A flag keeps appearing on something that isn’t sensitive. Report it with Report False Positive in the warning, too.
• Your email address, name, department, or manager changed.

If you’re an admin

Most questions are answered in this help center. Start with the Admin setup checklist and Common questions.

Some things only Sanitized AI can do. Contact your Sanitized AI account representative, or email support@sanitized.ai, to:

• Add seats or change your plan.
• Rename your organization.
• Approve a company domain that has been pending for a while.
• Turn on features for your organization, such as file checking or enforcement settings.

For a new guardrail or a new AI tool, use Request New Guardrail on the Guardrails page or Request Guarded Site on the Guarded Sites page. Those requests go straight to the Sanitized AI team.

What to include

A clear request gets a faster answer. Include:

• Your organization’s name and your work email.
• What you were trying to do, and what happened instead.
• The exact message you saw, or a screenshot. Leave out any sensitive data.
• The browser you use, and roughly when it happened.

Security questions

For security reviews, questionnaires, and reporting a vulnerability, see the Sanitized AI Trust Center.